Frequently Asked Questions

Orders of $199 or more ship free anywhere in Canada. For orders less than $199, there is a $9.99 flat rate shipping fee within Ontario and a $19.99 flat rate shipping fee for all orders outside of Ontario

At this time we are only able to ship products within Canada

It’s our priority to process your order within 1 business day. During peak season we may require 2 business days.

Once shipped, your order should arrive within 2-7 business days, depending on your location. See our complete shipping times here. You can use your tracking number provided to check the status of your order. Orders that require ground freight by transport truck can take 7-10 business days to receive.

We ship with Canada Post, Canpar and Fedex to get your order to you as soon as possible.

We do not cover the cost of return shipping unless the return is due to an error on our end. However, we are happy to provide you a prepaid label using our discounted rates and subtract the amount from the total refund.

To start a return, fill out the form here.

If you receive the wrong item or something is damaged, reach out to our customer service team and we will make it right.

Once you’ve selected your pool model and size, you’ll have the option to choose your pool package. Our Essential package is everything you need to get started. Our Platinum Package offers everything plus the extras that make pool ownership and maintenance a little easier. Our Custom package options lets you choose your accessories and equipment so you get exactly what you want, nothing more, nothing less.

We do not offer subscriptions at this time. But check out our season supply chemical kits!

We source Canada-made products whenever possible. Most of our pools are made in Canada, and much of our equipment is too.

We do our best to stock up for the season but sometimes products sell out earlier than expected. If a product is out of stock you can sign up to be notified for when we get more in. If what you had in mind is not available, call us and a pool expert will be happy to walk you through some alternate recommendations.

Help is just a phone call away. Call us or fill out a contact form to have a pool expert help you make the best decision for your backyard pool needs.

We strive to have the best prices all year round. But yes, browse our clearance section for the latest sales and join our mailing list to be the first to know about special promotions for email list only subscribers.