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Sta-Rite 400K BTU Cupro Nickle Exch, Max-E-Therm Natural Gas Heater (SR400HD) The Max-E-Therm heater offers you the latest advances from Sta-Rite – a rustproof exterior, smart electronics and increased energy efficiency. Pool professionals will tell you the Max-E-Therm heater is an industry favourite for heating pools and spas. Its sleek, contemporary styling offers pool owners an easy choice over the traditional-style heaters. The Max-E-Therm can quickly warm your pool or spa. A perfectly balanced mixture of fuel and air is ignited in the combustion chamber, which produces the optimal temperature for faster heating! If operating cost was holding you back on a heater, you can buy with confidence. The Max-E-Therm heater has the best-in-class efficiency rating. Standard and ASME Copper Heat Exchangers are 84% efficient and Heavy Duty (HD) Cupro-Nickel Heat Exchangers are 82% efficient. The Max-E-Therm heater is an Eco Select Brand product which identifies the most environmentally friendly and most efficient equipment choices. Key Features: For Air Intake Kit order part # 475002
Specifications:
Product: SR400HD
Type: Natural Gas
Heat Exchanger: Cupro-Nickel Heat Exchanger
BTU’s: 400,000
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\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]},{\"type\":\"hard_break\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"1. Scope of Coverage\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]},{\"text\":\"Provides replacement parts only for eligible heaters that fail under normal use during the extended warranty period. Repairs are not included.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"2. 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General Warranty Exclusions\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]},{\"text\":\"This warranty does not apply if:\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The unit is moved or ownership of the property changes\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Installation does not meet codes, standards, or manufacturer guidelines\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"The unit is altered or used with non-approved parts\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Damage is caused by misuse, neglect, or lack of maintenance\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Damage results from external events (fire, flood, freezing, lightning, etc.)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Issues are caused by external control systems\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Problems arise from improper sizing, voltage, wiring, or fusing\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Damage occurs due to freezing or lack of protection\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"5. Winterization Disclaimer\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]},{\"text\":\"Damage from improper winterization or seasonal conditions is not covered. Proper winterization is the customer’s responsibility.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"6. Product-Specific Exclusions\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}},{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Natural Gas / Propane Heaters\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Improper water chemistry (bi-weekly testing required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Improper installation (licensed HVAC + electrician invoice required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Plumbing issues causing high pressure (check valve required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"If a bypass is installed, a pressure relief valve (PRV) is required\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Heat Pump Heaters\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Improper water chemistry or maintenance (bi-weekly testing required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Improper installation (licensed electrician invoice required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Plumbing issues causing high pressure (check valve required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"If a bypass is installed, a PRV is required\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Electric Heaters\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Improper water chemistry or maintenance (bi-weekly testing required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Improper installation (licensed electrician invoice required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Plumbing issues causing high pressure (check valve required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"If a bypass is installed, a PRV is required\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"K-Star heaters require a bypass system or warranty is void\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"7. Agreement Terms\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]},{\"text\":\"By accepting this warranty, you agree to all terms outlined. This document represents the full agreement.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"8. How to Submit a Claim\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}},{\"type\":\"bold\"}]},{\"type\":\"hard_break\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]},{\"text\":\"Submit claims via the website and you might be asked to present:\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Proof of installation and invoices (if required)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Photos/videos of the issue\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Description of the problem and troubleshooting steps\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Water test results (if applicable)\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#004850\"}}]}]}]}]}]},\"ontario_services_zone1\":\"L8E, L8G, L8H, L8J, L8K, L8L, L8M, L8N, L8P, L8R, L8S, L8T, L8V, L8W, L9A, L9B, L9C, L7L, L7M, L7N, L7P, L7R, L7S, L6H, L6J, L6K, L6L, L9T, L4T, L5A, L5B, L5C, L5E, L5G, L5H, L5J, L5K, L5L, L5M, L5N, L5V, L5W, M8V, M8W, M8X, M8Y, M8Z, M9A, M9B, M9C, M9P, M9R, M9V, M9W, L6P, L6R, L6S, L6T, L6V, L6W, L6X, L6Y, L6Z, L7A, L4H, L4J, L4K, L4L, L6A, L7B, L3P, L3R, L3S, L3T, L6B, L6C, L6E, M1B, M1C, M1E, M1G, M1H, M1J, M1K, M1L, M1M, M3K, M3L, M2N, M2M, M3B, M3C, M2P, M3H, M3N, M4G, M4H, M4C, M4J, L7G\",\"ontario_services_zone2\":\"L5J2N2\",\"heaters_warranty_1_year\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"By purchasing Extended Warranty through Discount Pool Supply, you acknowledge and agree to the following terms and conditions:
\",\"type\":\"text\"},{\"type\":\"hard_break\"},{\"type\":\"hard_break\"},{\"text\":\"1. Scope of Work \",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"type\":\"hard_break\"},{\"text\":\"Our extended warranty kicks in \",\"type\":\"text\"},{\"text\":\"right after the manufacturer’s warranty ends\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\", giving you extra peace of mind. If your heater has an issue under normal use, we’ll replace the defective parts during the warranty period.\",\"type\":\"text\"},{\"type\":\"hard_break\"},{\"type\":\"hard_break\"},{\"text\":\"2. What’s included\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Coverage that continues for the full extended warranty term\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Replacement of faulty parts that stop working under normal use\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"3. What’s not included\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Moving the heater from its original installation spot, or change of property ownership\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Labour, travel, or shipping costs related to service or repairs\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Installation that doesn’t follow code, manufacturer’s instructions, or professional standards\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Any damage from weather, freezing, fire, flooding, accidents, or neglect\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Problems caused by using non-approved parts or making modifications\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Chemical damage from poor water care (regular water testing may be required)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Damage caused by not winterizing the heater properly\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"4. Installation requirements
\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\"For the warranty to remain valid:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Installation must be done by a licensed professional (electrician or HVAC, depending on heater type)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Proper plumbing setup is required (a check valve, and if using a bypass, a pressure relief valve as well)\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"5. Making a claim
\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\"If you ever need to make a warranty claim, we’ll guide you through the process. To help us serve you faster, please have the following ready:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Proof of professional installation\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Photos or videos showing the issue\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"Recent water test results (if applicable)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"text\":\"A technician’s diagnostic report, if available\",\"type\":\"text\"}]}]}]}]},\"services_terms_and_conditions\":{\"type\":\"doc\",\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"text\":\"Test 1\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"content\":[{\"text\":\"Test 2\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]}]}]},\"_editable\":\"\"}","internalId":660491046}},"pageContext":{"id":2050,"storyBlokSlug":"products/2050","product_id":"53373fe2-3abc-51f1-98cf-7b60ac742fa0","title":"Sta-Rite 400K BTU Cupro Nickle Exch, Max-E-Therm Natural Gas Heater (SR400HD)","sitemap_type":"product","categoriesData":[{"id":"85a43d1f-b677-5da8-90f1-53942c1bb7cc","name":"Equipment","bigcommerce_id":40,"custom_url":{"url":"/equipment/"}},{"id":"e960ee65-0314-5365-a6a0-0b10ed5e52d9","name":"Heaters","bigcommerce_id":98,"custom_url":{"url":"/equipment/heaters/"}},{"id":"6ca48e3e-4c6e-5d07-b4a7-fc65c6aeda9e","name":"Gas Heaters","bigcommerce_id":161,"custom_url":{"url":"/equipment/heaters/gas-heaters/"}}],"seo":{"title":"Sta-Rite 400K BTU Cupro Nickle Exch, Max-E-Therm Natural Gas Heater (SR400HD)","description":"Discover Sta-Rite 400K BTU Cupro Nickle Exch, Max-E-Therm Natural Gas Heater (SR400HD): Sta-Rite 400K BTU Cupro Nickle Exch, Max-E-Therm Natural Gas H...","keywords":[],"canonicalURL":"https://discountpoolsupply.com/sta-rite-400k-btu-cupro-nickle-exch-max-e-therm-natural-gas-heater-sr400hd/"},"urlPrefix":"/","lang":"default","breadcrumb":{"location":"/sta-rite-400k-btu-cupro-nickle-exch-max-e-therm-natural-gas-heater-sr400hd/","crumbs":[{"pathname":"/","crumbLabel":"Home"},{"pathname":"/sta-rite-400k-btu-cupro-nickle-exch-max-e-therm-natural-gas-heater-sr400hd/","crumbLabel":"sta-rite-400k-btu-cupro-nickle-exch-max-e-therm-natural-gas-heater-sr400hd"}]}}},"staticQueryHashes":["1189784932","121769412","2519686209","2576184863","3128451518"]}